FAQ about products
Q: Can I request a specific material for my order?
A: Yes, we welcome custom orders and can accommodate specific material requests based on your needs and preferences.
Q: What materials are available for your submersible mixers, top entry mixers, bar screens and so on?
A: We offer a range of materials to suit different working conditions and customer preferences. These include cast iron, carbon steel, and stainless steel options such as 304 or 316 stainless steel .
Q: What are the benefits of choosing stainless steel over other materials?
A: Stainless steel offers excellent corrosion resistance and durability, making it ideal for applications in corrosive environments or where hygiene is a concern.
Q: How do I determine which material is best suited for my application?
A: Our team of experts can help assess your specific requirements and recommend the most suitable material based on factors such as corrosion resistance, durability, and environmental conditions.
Q: Do you offer customization options for voltage and frequency?
A: Yes, we understand that customers may have varying voltage and frequency requirements. We can customize our products to operate at different frequencies, including 60Hz, to meet your specific voltage needs, whether it's 220V/60Hz, 230V/60Hz, 380V/60Hz, 415V/60Hz, 440V/60Hz, or 460V/60Hz.
Q: How do I request customization for voltage and frequency?
A: Simply contact our sales team with your voltage and frequency specifications, and they will work with you to customize your order accordingly.
Q: Are there any additional costs associated with customizing voltage and frequency?
A: Our pricing may vary depending on the extent of customization required. Our sales team will provide you with detailed information on any additional costs associated with customization.
Q: Can I mix and match materials for different components of the same product?
A: Yes, we offer flexibility in material selection, allowing you to customize different components of our products to suit your specific requirements.
FAQ about orders and delivery
Q: What are your accepted payment methods?
A: We accept Telegraphic Transfer (TT) payment for orders.
Q: What is the payment process for placing an order?
A: A 30% prepayment is required before production begins. The balance can be arranged before shipment after we provide photos of the goods for confirmation.
Q: How do I confirm my order and make payment?
A: We will provide you with a Proforma Invoice containing all product details and bank information. Once you confirm the invoice, you can proceed with the payment.
Q: What are the available delivery options?
A: We offer various delivery options including EXW (Ex-Works), FOB (Free on Board), CFR (Cost and Freight), CIF (Cost, Insurance, and Freight), and DDU (Delivered Duty Unpaid).
Q: How long does it take for delivery?
A: Delivery time depends on the specific products ordered and customer requirements. We can provide estimated delivery times upon order confirmation.
Q: Do you have stock available for certain products?
A: Yes, for submersible mixers with 380V/50HZ, we have them in stock and ready for immediate delivery.
Q: What is the lead time for 60Hz submersible mixers?
A: For 60Hz submersible mixers, the lead time is typically 7 days from order confirmation to completion.
Q: Can you provide assistance with customs clearance?
A: Yes, we can support customers with the necessary documents for customs clearance, including Certificate of Origin (CO), Form E, Form A, commercial invoices, packing lists, and any other required documentation.
Q: Are there any additional costs associated with customs clearance?
A: Any applicable customs duties, taxes, or fees are the responsibility of the customer. Our team can provide guidance and support to facilitate smooth customs clearance.
Q: Can I track my order once it has been shipped?
A: Yes, we can provide tracking information for your order once it has been shipped, allowing you to monitor its progress until it reaches its destination.
